BPW AFTERMARKET SALES REPRESENTATIVE REQUIRED.
Job Title: BPW Aftermarket Sales Representative
Department: Aftermarket
Reports to: Aftermarket Team Leader
Location: Leicester, head office
OVERVIEW:
The Aftermarket Sales Representative is responsible for ensuring that orders are processed correctly and on time to distributors. The representative must also meet customer expectations and standards with technical identification of spare parts and an understanding of technical terminology. The role will involve processing orders received by email and clarifying queries from the distributor. The Aftermarket Sales Representative will work within the Aftermarket team and provide support and assistance to the Aftermarket Team Leader.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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• Ensure orders are processed correctly and on time.
• To liaise with distributors over the phone answering and clarifying queries, identifying parts through technical drawings, and assisting with fitment queries with high levels of accuracy and technical knowledge.
• To develop and maintain high standards of customer service.
• Responsible for receiving and identifying stock.
• To correctly locate items in the warehouse on a stock management system.
• To ensure accurate identification of customers' needs by means of extranet portal and parts catalogues.
• To conduct all transactions with customers with the utmost courtesy
• Maintain the housekeeping standards within the team in a clean and organised work environment.
• Provide support and assistance to the Aftermarket Team Leader
• To comply with and maintain company policies, standards and procedures relating to quality and customer care within your department.
• Be responsible for personal health and safety and ensure company policies are adhered to.
• Handle additional project work alongside the daily role requirements.
SKILLS:
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• Should have strong communication skills, oral and written, as the job requires regular interaction with customers and suppliers.
• Able to identify all customer needs both external and internal through the use of computerised stock control and electronic catalogues.
• Must possess good MS Word and Excel skills.
• Must be an enthusiastic and self-motivated individual.
• Have 2 years plus experience in a customer service/internal sales role.
• Experience in the automotive parts industry.
• Ability to analyse data.
TO APPLY:
Applications in writing, accompanied by an up-to-date CV, should be submitted to Alasdair Campbell, [email protected] by close of business on Friday 13th October.