Careers

Job Title: Aftermarket Sales Representative 

Department: Aftermarket 

Reports to: Aftermarket Team Leader 

 

Overview: 

The Aftermarket Sales Representative is responsible for ensuring that orders are processed correctly and on time to distributors.  The representative must also meet customer expectations and standards in a polite, friendly, and customer-focused manner. 

 

The role will involve processing orders received by email and clarifying queries from the distributor. The Aftermarket Sales Representative will work within the Aftermarket team and provide support and assistance to the Aftermarket Team Leader

 

The role will also offer the development of commercial awareness.

 

Essential Duties and Responsibilities:

• Ensure orders are processed correctly and on time

• To liaise with distributors over the phone answering and clarifying queries in a polite, friendly and customer-centric manner 

• To develop and maintain high standards of customer service

• Responsible for receiving and identifying stock

• To correctly locate items in a warehouse on a stock management system.

• To ensure accurate identification of customers' needs using extranet portal and parts catalogues.

• To conduct all transactions with customers with the utmost courtesy

• Maintain the housekeeping standards within the team in a clean and organised work environment

• Provide support and assistance to the Aftermarket Team Leader

• To comply with and maintain company policies, standards and procedures relating to quality and customer care within your department

• Be responsible for personal health and safety and ensure company policies are adhered to

• Handle additional project work alongside the daily role requirements.

 

Skills: 

• Should have strong communication skills, oral and written, as the job requires regular interaction with customers and suppliers

• Able to identify all customer needs both external and internal through the use of computerised stock control and electronic catalogues

• Must possess good MS Word and Excel skills

• Must be an enthusiastic and self-motivated individual.

• Ability to analyse data.

 

Applications in writing, accompanied by an up-to-date CV, should be submitted to Alasdair Campbell, [email protected].

Job Title: Health and Safety & Facilities Officer

Department: Health & Safety

Reports to: HR Manager

Location: Leicester, head office

 

Job function:

As the Health & Safety & Facilities Officer, you will play a crucial role in creating and maintaining a safe environment for all employees, customers, suppliers, contractors, and any visitors attending the site and its surrounding areas for both BPW and its affiliated company. This position involves a combination of health and safety compliance, facilities maintenance, and travel to support the affiliated company’s needs.

 

Main responsibilities:

Health and Safety Compliance:

• Ensure the companies comply with all the latest H&S legislation.

• Keep all records and registers up to date, taking prompt action on issues that are highlighted by auditors and insurance inspectors.

• Demonstrate a comprehensive understanding of the Health and Safety at Work Act 1974 and other legislation relevant to the company's business.

• Deliver health and safety, accident prevention and investigation training for managers and supervisors.

• To advise the directors, managers and employees on all health, safety and welfare matters to ensure the statutory obligations are met.

• Conduct regular health and safety inspections and review all required assessments as per legislation.

• Develop and manage health and safety policies and processes to ensure continuous compliance.

• Recommend control measures and advise on standards of PPE issued to employees.

• Investigate accidents and near-miss incidents, recording findings and advising of any RIDDOR incidents.

 

Facilities Management:

• Monitor and maintain the facilities across all sites, ensuring buildings are kept clean, tidy, and in good working and efficient order.

• To maintain cleaning, security, and parking facilities.

• Respond promptly to any emergency situations involving the security or operation of the facility.

• Liaise with contractors regarding safe access to our sites where applicable.

• Recommend control measures and advise on standards of PPE issued to employees.

 

Other responsibilities:

• To keep up to date with changes in current health and safety legislation and bring to the attention of the Directors any relevant new legislation.

• To build strong relationships at all levels within all areas of the BPW UK group.

• To advise on exhibitions and product shows.

• To arrange health surveillance as instructed.

• To highlight areas where training is required to meet legislative standards or HSE guidance/approved codes of practice.

 

Candidate profile:

• NEBOSH diploma or equivalent is essential.

• Proven experience in facilitating and overseeing Health and Safety in the workplace, preferably within a manufacturing or technical environment.

• Experience in Facility Management, preferably in a manufacturing and office environment.

• Willingness to actively engage in practical work.

• Strong practical understanding of facilities systems and processes, including security, electrical, and plumbing.

• Suitable qualifications in facilities-related disciplines would be beneficial.

• Effective communication for internal and external interactions with suppliers and customers.

• Prepared to work flexible hours to meet business needs and to respond to any emergency incidents which may occur.

• A full, clean UK driving licence is essential.

 

Please note that this position involves a combination of health and safety compliance, facilities maintenance, and travelling is necessary to support the affiliated company’s needs.

 

Applications in writing, accompanied by an up-to-date CV, should be submitted to Alasdair Campbell, [email protected].

Role scope: National

Location: Home-based with travel

 

Job function:    

• Ensure that the integrity of the BPW brand is supported and promoted by the BPW-approved distribution network 

• To grow and develop the complete BPW OE product profile at each customer and support the growth of the OE brand as the primary product by supporting them by using development and the features & benefits of the BPW brand

• Support the distributing network to support their own customers with the BPW product to help promote upselling at branch level

• Build close relationships with the fleet customers and distribution network to help coordinate a relationship via the approved BPW maintenance network.

• Gain Technical knowledge of the parts processes and the workings of the BPW products.

 

Main responsibilities

• Ensure to have a structured itinerary and visit plan for the approved distribution network.

• Within the structured visit plan, (where applicable) the complete product range has been promoted in conjunction with the rebate scheme. 

• Work with our independent distributors to help support growth within the targeted product lines.

• Introduce the BPW maintenance network team to new opportunities for Service stations, working with the local BPW distributers

• To help profile fleets in each part distributer area.

• Keeping customers up to date with BPW's new products

• Keep the back office updated on external experiences of BPW, and identify improvements

• To always provide first-class customer service.

• To communicate customer perceptions and objectives within the company, to influence company strategies.

• To monitor and report activities within the market relevant to the company’s operations.

• Be the eyes and ears of what our competitors are offering new and old products and processes.

• To attend trade evenings and trade shows

 

Other Responsibilities

• Supporting workshops in the work processes and organisation to achieve required Maintenance standards.

• Supporting approved workshops in developing 3rd party local and national maintenance contracts.

• Ensuring the use of BPW genuine parts.

• Build a database of distributer providers by key fleets, fleet size

• Always adhere to the company’s health and safety policies

• Ensure the customer database is always maintained.

• Provide customer and market reports as requested.

• Support the development and implementation of marketing material and events.

• Identify partnering opportunities for complementary third-party products to broaden the Company’s offerings.?

 

Key Deliverables Month (6-12 months)

• Build a database of key maintenance providers by parts suppliers.

• Visit and build relationships with all the BPW parts distributors.

• Identify the level of trailer training requirements within the distributors.

• Build your knowledge and confidence with all the BPW products.

Candidate profile

• Ability to operate and build relationships at all levels.

• A background of working in a customer-facing role within the Commercial vehicle industry, 

• Experience with parts distributors, fleet operators and CV workshops.

• A self-motivator keen to drive their career and the business forward.

• Proficient in the use of MS Office package.

• Nights out will be required.